You must register an account if you wish to report an issue with your site. Once your report has been submitted, this will be confirmed by an email with an individual reference number which you can use to track your report.

• When reporting an issue, please let us know the following:
• The full address of the property
• What the issue is
• What, if any steps have been taken to resolve the issue
• The specific location of the issue
• Is there is anyone who will need to be contacted for access?

We have created a list of Frequently Asked Questions so that you can quickly access answers for the most common questions we are asked. Please check these answers before you contact us.

By using this online service you agree that we may pass on the contact details you provide to us to third party contractors if appropriate to process your request. This could include but is not limited to us providing a contractor with your name and phone number so that they may make arrangements with you.

If your issue is urgent, please call us on 0330 606 1402